An Open Letter to Virgin Media

FAO Virgin Media Accounts and/or Customer Service Team:

Hello,

I am once again emailing with regard to a Virgin Media account which I have tried to transfer for 18 months now:

Account Number: XXXXXXXXXXXXXX
Address: XXXXXXXXXXXXXXXXXXXXX

When I left the residence in June 2010, I asked on at least 2 occasions for the account to be transferred to the tenants who wanted to keep the service. On both occasions, I was assured the account had been moved. I contacted this email address once more having been hassled repeatedly by Virgin Media to pay bills or handle correspondence regarding this supposedly transferred account. Again, I was assured the matter had been resolved and that I would not be further contacted about the account.

I have now been contacted by tenants of the property, whose Virgin Media service has not been functional for some time. Virgin are supposedly unable to discuss the matter, without a password from the account holder, which supposedly is still myself. As I have been assured at least 3 times that I am no longer the account holder, and have not been at the property for over a year and a half, I no longer have such a password to hand.

Due to a complete absence of a contact email address or direct phone number on the Virgin Media site (I have been presented with many tempting opportunities to discuss this ridiculous affair with members of the "Community Forum" - but not the actual organisation involved) I have no idea what sort of information I can provide to allow Virgin Media to actually discuss the matter with the residents of the property involved. I am hereby giving full authorisation of the account to those at the property above. I have copied in (name removed), who originally got in touch with me about this situation. Please can a member of the Virgin Media accounts team liase with her to resolve the problems with her service, and to transfer the responsibility of the account from my name.

Urgency and effective resolution of the problems would be very much appreciated. I have thus far received neither from Virgin Media during my many discussions with their Customer Services, and frankly am insulted that I still have to deal with their mess 18 months later.

Best,
Alan Sharp